Student Caseworker

When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.

About the role:

We are recruiting for a Student Caseworker to join our Student Casework Team. The role holder will deliver a high-quality administrative service in relation to the student-facing procedures managed by the team, particularly Student Complaints, Academic Appeals, Student Conduct, Academic Misconduct and Fitness to Practise Procedures which form part of the Student Contract.

About You:

The successful candidates will have demonstrable experience of current administrative practices and processes in a busy office environment and experience of organising, updating and maintaining accurate student records and information and administering student-facing procedures. You will have a range of GCSEs, including English Language and Maths at Grade C/4 or above, or appropriate equivalent experiential learning. 

What we can offer you:

Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.

We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.