Course Enquiries Officer

When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.

About the role:

Our friendly Course Enquiries team are the first point of contact for prospective students exploring their university options. The team play a key role in guiding enquirers from their first contact with the university through to admissions and course enrolment, whilst delivering an outstanding customer experience every step of the way.

Through excellent communication skills, a proactive approach, and a passion for helping, the team are able to advise and support prospective students to find the right course to help them achieve their career aspirations.

About you:

The Course Enquires team are core part of Admissions based within the Academic Registry Service. As a service, we strive to provide an exceptional experience for students, staff and external stakeholders as the work we do spans the full student journey from point of enquiry right through to graduation. The Course Enquiries team also work closely with the Student Recruitment team to ensure we offer consistent advice and guidance on the University’s course portfolio, alongside gathering and sharing insights from prospective students and from across the sector.

We are looking for a proactive and customer-focused individual with proven experience in delivering tailored support across a range of communication channels including phone, email, and face-to-face. The successful candidate will demonstrate a strong understanding of student needs within Higher Education, maintain confidentiality, and thrive in a busy office environment. You will be highly organised, IT proficient, and accurate in data handling, with the ability to prioritise tasks and meet service standards. A collaborative team player who can also work independently, you’ll be sensitive to diverse backgrounds and committed to continuous improvement. Applicants will be educated to A level or equivalent or able to evidence substantial transferrable work experience. 

What we can offer you:

Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.

We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.